[Resolved] HDFC Bank Fastag — fastag is not received yet

vrushali pol

from Pune, Maharashtra

Address:

Dhanori road, Pune, Maharashtra, 411015

Applied for fasttag on 5 dec 2019. Payment was successful, application was submitted successfully. Got message saying fasttag application pdf is sent to registered email id, you will recieve fasttag in next 7 working days. Neighter i got email with application pdf nor i got fasstag till date.
However got message and email about successful creation of fasstag wallet. Logged in with the wallet & checked my profile, permanent address is blank. At the time of applying for fasttag i had provided all the information, still address is blank and there is no way to edit the profile. There is no way where we can contact or approach for the same.
Could you please track where is my fasttag or where should i contact in order to track it?

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Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance