HDFC Bank Fastag — hdfc fastag website not working/unable to recharge

Website:fastag.hdfcbank.com

I am unable to recharge my fastag. Tried to login using the website https://fastag.hdfcbank.com. unable to login. Even though i have wallet id. Still get error. Tried to call customer service. And was on hold from 10am to 11am on 22 april 2019, no one addressed the call. Attached is the screenshots.
Tried to do a quick recharge, still my wallet id was not found. This is a major failure in the nationalized bank service.
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May 03, 2019
Updated by Manuvishwanath
I tried to rest the password.(Below screen shot) it never proceeds after the page. i tried to "First time Registration" and trying to use the "change password" option, it load the answer the questions.. But IT WONT LOAD THE QUESTIONS... What is this. HDFC are running a scam. please return my deposit of 200 RS, so that i can but fasttag from some one more reliable.
You guys are running a big scam i wish i could take this further higher. And i will search all means to do so.
bunch of Scammers

May 03, 2019
Updated by Manuvishwanath
And regarding the email ID. i never got any response till date. what is this
Complaint comments 

Comments

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance
I have registered and paid for hdfc fastag an amount of rs. 500.00. Till date i have not received anything. My transaction reference no. Is HFR 171245

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