HDFC Bank Bank Fastag — hdfcfastag false debit from wallet id

vinodpathiyappara

from Delhi, Delhi

Address:

Pathiyappara (H), Sreekrishnapuram, Palakkad, 679513

My wallet id is debited 2 times in a toll plaza falsely. My car was not passed on same toll plaza on same dates and time. When i called the hdfctoll free customer care, they told to send a complaint to mail id : fastag. [protected]@insolutionsglobal.com. I sent a mail on 14th september'19 and informed same to tollfree cutomer care. They informed to call after 48 hours. When i called again at 18th september'19, they said the same mail is not received. I forwarded the same mail again. When i called toll free no. On 21st september'19 they told to submit the original rc copy, images of car. I forwarded same on 21st september'19. Again i called tollfree no. On 25th september'19, they told they have not received any mail and asked to forward the details again on 25th september'19. I sent a mail again on 25th september'19.
The hdfc fastag team seems very irresponsible on this. I have sbi fastag for my other vehicle. I have not faced any similar issues.

Vinod. P.
Moble : [protected]

+1 photos

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We understand that our Fastag team has contacted you and requested you to send the Vehicle image and RC copy to raise the chargeback request via email on fastag.[protected]@insolutionsglobal.com. Please share the documents for further assistance.

-Nadia
HDFC Bank Customer Assistance

vinodpathiyappara's [Complaint's author] reply, Oct 2, 2019

First of all HDFC FASTAG TEAM never contacted me. I called the toll free number after 48 hours of my mail communications. I sent the details 4 time to the above said mail id. But every time I contacted HDFC FASTAG TOLL FREE CUSTOMER CARE, I was getting same sterio type reply “ we have not received the mail. Please resend it”. HDFC should understand that you are wasting customers time & money unnecessarily. I have attached the screen shot of the mail I sent to HDFC FASTAG mail id, along with this complaint first time. Still you are asking more details again and again.
Please arrange to reimburse the amount to my wallet and keep the value of your customers.
Vinod. P.

VrushaliS

from Delhi, Delhi

HDFC Bank Fasttag

I was overcharged at 2 Toll Plazas.

As discussed on phone, I have sent required details as below by mail to fastag.[protected]@insolutionsglobal.com. Nobody has responded despite reminder to acknowledge the request. Very frustrating.

Car photo - Sent by mail to fastag.[protected]@insolutionsglobal.com

RC - Sent to fastag.[protected]@insolutionsglobal.com

Vehicle number - MH12 GNXXXX.

Wallet Id - Sent to fastag.[protected]@insolutionsglobal.com

TRANSACTION DATE TRANSACTION TIME TRANSACTION ID VEH.REG.NO. AMOUNT Problem reported
[protected] 10:58:55 [protected] MH12GN 138.00
[protected] 12:23:38 [protected] MH12GN 138.00 Overcharge of Rs. 46
[protected] 17:26:15 [protected] MH12GN 138.00
[protected] 18:15:17 [protected] MH12GN 138.00 Overcharge of Rs. 46

Please revoke the incorrect charge and credit the amount to my Fastag account as discussed.

Since you have made Overcharged in error and I have to call to rectify it, kindly credit Rs. 500/- per wrong charge to my Wallet ID as compensation for overcharging and inconvenience caused by you. I would have got stuck on the road, if I had not have enough balance in my wallet to cover above mentioned EXTRA charges.

Please let me know if you have questions

Regards
Vrushali
[protected]@yahoo.com

vinodpathiyappara

from Delhi, Delhi

I have sent the details 4 times to the above said mail id. Every time I contacted toll free number, I have got the same reply that the mails are not received. HDFC FASTAG customer care is the worst customer care. I have a SBI FASTAG and never faced such issues with SBI.

Vinod.P.

Rajendra Tongale

from Patna, Bihar

From: "rajendra tongale"
Sent: Sun, 21 Jul 2019 18:24:27 GMT+0530
To: "fastag.[protected]@insolutionsglobal.com"
Subject: Fw: Wrong deduction of money in FASTag

I have already communicated with detail attached document