HDFC Bank — fastag - hfr650636

Muni Prabaharan

from Chennai, Tamil Nadu

Address:

HDFC, 600100

Hello,
I tried to submit the application for fastag from hdfc portal by thrice.

First two times, ₹500 deducted from my account and displayed an error.

But the third time, the application submission was successful. The output was, a pdf copy sent to my registered email.in the last ~15 hours, i didn’t receive any email from hdfc.

Also the entire system especially with fastag is worst. The main reasons are “no way to track the status after paying ₹500, even if we call the toll free number - it is busy always”, no email”

Hdfc should answer me for the below two questions
1. Displayed an error after the money deducted from my account. When will you refund the amount ₹1000
2. What is the application status of hfr650636

Regards, mp

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days. -Zubin

-Nadia
HDFC Bank Customer Assistance

Dec 11, 2019

Updated by Muni Prabaharan What kind of response this. You replied that, it will be resolved in 3 days on Nov 29th. Today is 11th Dec. what do you mean, 3 days from your bank terminology perspective? Will you adjust the interest rate if your customer is not paid at on-time?