HDFC Bank — fastag invalid manual debits

Address:

Friends Colony, Hyderabad, Andhra Pradesh, 500050

Dear sir,

This is my second complaint regarding incorrect debits of rs.345 from my fastag account. Made on 19/11/2019.

I received the following message from hdfc customer care representative on consumer complaints forum.

Dear customer,
We have checked and note that you had been charged a lesser amount at chillakallu toll plaza (Plaza id 015003), hence the acquiring bank has claimed balance amount. Kindly contact fastag helpline at [protected] in case of any clarification or assistance.
-anay
Hdfc bank customer assistance

Please note that my vehicle is a car and not a multi axle truck.. I have reverified that at chilakallu toll plaza the toll amount is only rs.85, which is already debited in my account. There is no need to deduct any excess amount. Please take appropriate action. The actual time of action is 15 days and its been almost a month and no action taken.

I have been made multiple attempts to call on [protected] and mail to fastag. [protected]@insolutionsglobal.com. There is no response/solution.

I have written numerous mails to grivance redressal and nodal officer too.. Evryone redirects me to write a mail to fastag. [protected]@insolutionsglobal.com.

I have been writing mail to hdfc fastag customer care from 1 month. They are not taking any action. I dont understand how you guys deduct money and show no proof how you are doing that.

This is a complete fraud. You can deduct money as you like. And keep silent when we complain about this. Pathetic service by hdfc fastag customer care.

My wallet id is [protected]

Please take appropriate action.