HDFC Bank — fastag issue

Leonard Amanna

from Chennai, Tamil Nadu

Address:

560038

I am a privilege customer of hdfc. Considering my long standing relationship with the bank, i decided to buy the fast tag pass for both my cars through the hdfc portal which i accessed when i saw it as an ad when i logged into my account. Its been over 15 days since i applied and i have no idea as to what has happened to my application. I am able to login into the fastag-hdfc website, but there doesn't seem to be any status on when my tags will be dispatched. Tried calling their customer care[protected], which is always busy. Tried to reach this number over 50 times with no luck. Then i tried their other numbers on the website - +91 [protected], [protected]; which as per my network provider does not exist.

This is not the first time i'm facing problems with the bank. I think i have to start exploring alternative banking options as well.

+1 photos

Was this information helpful?

No (0)

Yes (0)

HDFC Bank customer support has been notified about the posted complaint.

Dec 24, 2019

Updated by Leonard Amanna BTW my application number is HFR01047991

Verified Support

Dec 24, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance

Dec 25, 2019

Updated by Leonard Amanna Hi. I'm not able to see the email ID or contact number as its protected. Pls send me the details on my registered email ID to enable to contact them.