[Resolved] HDFC Bank — fastag no response

[Resolved] HDFC Bank — fastag no response

A Aruna_m from Mumbai, Maharashtra

I had applied for fast tag on dec4th, till now no update on the same. I got an sms stating will receive the fasttag in 5 days. I applied online for a faster resolution. There is a helpline which is always busy. Even after trying multiple times the number is always busy, there is no email id or any site where we can check the status of our application. Unnecessarily i am standing in a long queue in the toll for no fault of mine. Never expected this kind of bad service from hdfc. To reply tot his query now please don't take 5 days. Unfortunately your customer. Was this information helpful? No (0) Yes (0)
Dec 23, 2019 Complaint marked as Resolved Finally after lots of follow up got the tag HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 16, 2019 HDFC Bank Customer Care's response Dear Customer, we have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else. -Anay HDFC Bank Customer Assistance Dec 17, 2019 Updated by Aruna_m my reference number is hfr877490, your customer care executive is mentioning that the tag will be dispatched on Thursday, and you are just trying to close the ticket by mentioning that payment failed. How did you check my application status sir, it will be 15 days tomorrows, and you anyways will not keep your promise of delivering in 5 days. Atleast be honest in your reply. Don't just close the ticket with some lame answers. Reaching your customer care one herculine task and here we get lame responses. Stop fooling around customers.
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