HDFC Bank Fastag — not able to change the vehicle number and fastag not working at the tolls.

Address:

Hyderabad, Andhra Pradesh, 500049

Firstly thanks to consumer complaints forum to provide an opportunity to resolve the consumer issues when the customer care team failing to address them effectively.

I have purchased a car in dec 2017 and got the hdfc fastag wallet from the same showroom. The wallet has the temporary registration number as the vehicle is new and it bares only the tr number while purchasing it. I got my car registered in feb 2018. Although the vehicle number not changed in hdfc fasttag wallet, i did not faced any issues till the first quarter of 2019.

From around april 2019 it some times works and toll staff accepts the fastag and some times they it is block listed.

I had to try calling hdfc fasttag customer care number[protected] for several times just to be able to get someone to talk to me.

Finally a gentleman spoke to me and mentioned that the wallet showing block listed because the vehicle number in the wallet is not correct. He asked me to send rc copy with a request to change the number and keep only the wallet id in the subject and the mail id is fastag. [protected]@insolutionsglobal.com.

He also mentioned it takes 2 business days to get this corrected.

I sent my first mail on 29th november 2019. No response to the mail and the vehicle number still not changed in the wallet.

I sent my second mail again on 3rd dec 2019 still no response and no changes made to my wallet to reflect the correct vehicle number.

I tried at least 20 times to the customer care [protected] to be able to get some one to talk to me. This time the person told me that there is problem with system and hence he could not change now. Asked me to send the mail again so that it will be changed.

I sent my 3rd mail on 23rd 2019 again.. No response no change made to my wallet.

I have called at least 50 times to get some one to talk so to fix this issue, but this time i am constantly hearing one message that the number is busy and not able to get connected to any to talk.

I have been privileged banking customer to hdfc bank for more than 10 years and this is the worst ever experience i have with any other financial / products company.

Below my wallet details.

Cust id:[protected]
Wallet id (A/c no): [protected]
Current vehicle number in the account: ts6671
Vehicle number to be changed to: ts 07 fx 7978

Request you to please help me resolving this issue.

Thanks & regards,
N. Amarnath