[Resolved] HDFC Bank — fastag not delivered

Tejas Basavaraj Birajdar

from Delhi, Delhi

Address:

Flat no. A1-1007, Swapnapurt, Handewadi, Pune, 411060

I have ordered fastag online on 27th November 2019 by making the payment of 500 Rs. however, the payment has been debited but there is no currier tracking number received. Kindly update when I will get the Fastag.
The Fastag is expected to deliver after 7 working days after the payment made however, I have not even received currier tracking number or any confirmation whether the fastag to be received to not.

Kindly deliver my fastag ASAP as I have to travel frequently and it is now mandatory.

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Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked at our end and note that the payment towards your FasTag Application vide Application Number: HFR586179 was unsuccessful. Your FasTag Application is therefore not processed. For any assistance or clarification, please contact the 24X7 FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance