[Resolved] HDFC Bank — fastag not delivered

captsambhav

from Delhi, Delhi

Address:

Ghaziabad, Uttar Pradesh, 201001

Hello hdfc fastag team,

I applied for fastag on 7th dec 2019 through net banking and paid the amount as well.

A week later i got a sms stating my fastag has been approved and would be delivered soon.

Now its almost 20 days and i still haven't received it.

The calls and emails go answered, what's the point of providing email id and phone number if you don't reply.

My application number is hfr944464.

Please help in getting my fastag delivered as soon as possible.

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Jan 29, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused.Your tag will be dispatched to your mailing address within 10 working days from the date of wallet creation. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim.

For any assistance, please contact the FasTag HelpDesk at[protected].

-Zubin
HDFC Bank Customer Assistance