HDFC Bank — fastag not delivered yet

singlav

from Hyderabad, Telangana

Address:

560064

Application approved on 30th nov, received sms saying:
- the fastag has been issued successfully
- customerid[protected] and wallet id was given
- the wallet was re-charged
- the card would be dispatched in 4 working days. Wallet has been re-charged and the fastag

Its 11th december now - and still no sign of the fastag. Have been trying the customer service numebr[protected] and the constant message is that the number is busy. No email address provided so that a complaint can be lodged.

Can someone at hdfc pls let me know the current status of my fastag? This is absolutely pathetic customer experience from hdfc

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

Dec 13, 2019

Updated by singlav The email address you have mentioned is incorrect - I dont think you can have brackets in the email address. Can you pls check the email address and send it again?