[Resolved]  HDFC Bank — fastag not issued

I applied for fastag from the online portal on 1st december. My fastag ref number is hfr821321. I have recd one tag but i have still not received the second tag. The money has been deducted from my credit card for both tags. I have sent emails to status. [protected]@sahaj.co.in - that email id does not work. I have been trying the phone [protected] - that number does not work.
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Feb 5, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 03, 2020
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please email at fastag.[protected]@insolutionsglobal.com to reach Fastag Team directly for better assistance.

-Anay
HDFC Bank Customer Assistance
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I have written to insolutions but no response from them. There is no resolution.

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