HDFC Bank — fastag not received

I have applied for fast tag on 2nd december from the hdfc fasttag website and chasing since last week over email no one is responding even the payment is credited and rs 300 has been uploaded in the wallet.

The fast tag rule has been applied from government while still more than 15 days hdfc is not able to deliver the fast tag on time.

If penalty is levied does hdfc pay for the same?
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 17, 2019
HDFC Bank Customer Care's response
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance
Dec 17, 2019
Updated by Abhijit Redgaonkar
Email id is not reachable and phone call are also not reachable so the complaint was raised for same.
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Email id is not reachable and phone call are also not reachable so the complaint was raised for same.

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