HDFC Bank — fastag not received

B Jhaveri

Address:

380006

With reference to the fastag account opened on 05.07.2018, we have still not received the physical fastag.

We tried to contact toll free helpline but to no avail.

We did not expect such pathetic user interface from hdfc bank where no customer service department contact details are mentioned. Unnecessarily we have face issue on toll plazas because of hdfc's irresponsibility.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Jan 13, 2020

Updated by B Jhaveri We have send the complaint on the suggested email id but so far no reply has been received.

Jan 16, 2020

Updated by B Jhaveri There is absolutely no contact from HDFC Bank regarding the complaint. I have send atleast 3 reminders on the email id given.