[Resolved] HDFC Bank — fastag not received ref no (hfr377101)

mithun john

from Tiruvalla, Kerala

Address:

Kottayam, Kerala, 686610

I have applied for the fasttag from hdfc bank fastag portal. I have paid all the payments. I have just received user id[protected] & wallet id but the physical fastag is not received from bank. When i ordered the fasttag from hdfc fasttag portal there it was cleary mentioned that fastag will be delivered in 7 days please see the below attached photo for the same. Now its 13 days. Their service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Dec 6, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & processed from our end you will be receiving the Tag with is 7-10 working days from date of application

For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected]

Note:- Dispatch details of the TAG will be shared with you through SMS

The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

-Nadia
HDFC Bank Customer Assistance