HDFC Bank — fastag not received, the customer care says \"not dispatched\" everytime

HDFC Bank — fastag not received, the customer care says "not dispatched" everytime

B boopathi_d

I filed an application for hdfc fastag - hfr01481563. Called customer care number more than 10times, spoke to multiple people. Everytime they respond saying the tags are not dispatched, we are escalating, the tags will arrive within few days. Its been almost 2 months i cant get any progress on it. Asked to cancel it, but they are saying they cant cancel once applied. No email id or online way to contact. The only option is to call the number [protected] and speak to those people Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint. Verified Support Mar 16, 2020 HDFC Bank Customer Care's response Dear Customer, We regret the inconvenience caused. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. Kindly write to escalations.[protected]@1pay.in or contact Fastag Helpline at[protected] in case of any clarification or assistance. -Zubin HDFC Bank Customer Assistance Mar 16, 2020 Updated by boopathi_d The above response is what I hear from customer care over phone for the past one month. Now Im hearing the same here as well. I applied on Feb 7th., its Match 16 today. I have been calling customer care from Feb 21 onwards and hearing exact same response as you mentioned above. Its total nonsense & pathetic customer support from HDFC.
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boopathi_d

The above response is what I hear from customer care over phone for the past one month. Now Im hearing the same here as well. I applied on Feb 7th., its Match 16 today. I have been calling customer care from Feb 21 onwards and hearing exact same response as you mentioned above. Its total nonsense & pathetic customer support from HDFC.