HDFC Bank — fastag not received yet

Address:Mumbai City, Maharashtra, 400057

I applied for FASTAG on HDFC Bank website and received the confirmation that my Wallet ID is created on 5th December. I am able to login to my FASTAG account and check balance.

However I have not received the physical tag yet. Also there is no communication regarding the status of the same. HDFC FASTAG helpline number [protected] is also not reachable.

When will I receive my physical tag? I need to travel outstation next week.
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