[Resolved] HDFC Bank — fastag not yet delivered

[Resolved] HDFC Bank — fastag not yet delivered

M moruravi from Hyderabad, Telangana

I have purchased fastag from hdfc bank through online. I have paid amount of rs. 500/- and my application number was hfr392599 on 18-november-2019. But till date i did not received the fastag. As per their instruction it will be send within 7 days. Regarding this issue i called to customer care ([protected]) and given complaint. And after continues follow up also they giving different answers, like within two days. Almost i am calling daily regarding this. 1 month has been completed. +1 photos Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved Finally I have received the product HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 18, 2019 HDFC Bank Customer Care's response Dear Customer, We regret the inconvenience caused. Your tag will be dispatched to your mailing address within 15 working days from the date of wallet creation.The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected]. -Nadia HDFC Bank Customer Assistance Jan 01, 2020 Updated by moruravi I don't know what happended to HDFC bank, they completely failed in fastag service. Till they asking me time, already two extentions given. First they sought a time o[censored]p to December 24, 2019 Second extention asked a time o[censored]p to January 01, 2020. Now they asking time o[censored]p to January 07, 2020. I request HDFC bank that if they unable to handle Fastag service, please refund my amount. There is lot of banks are there which provide fastag service...
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