[Resolved]  HDFC Bank — fastag not yet received

Address:

H 1002 Laburnum Park., Magarpatta City, Hadapsar, Pune, Maharashtra, 411028

Dear sir/ madam,

Can i please know, when will i receive my fastag (Physical tag to put on the car) at the registered address, i am still waiting for the same and need to start using it after dec 15, 2019. Today is dec 17, 2019.

I paid using hdfc credit card (Rs 500) and same is showing as deducted on dec 2, 2019.

I got the confirmation on dec 6, 2019 with wallet id, customer id and created my account online as well for recharge etc going forward.
But same is not working now.

I have visited the local hdfc magarpatta pune branch and their response is that we have no clue, system is slow, our hands are tied to help you further etc. They raised a crm in their internal system with a resolution date of dec 12. But it is still unanswered. I have visited the branch 3 times and spent on an average 1 hour every visit for the same. I have dropped an email as well to hdfc but no response since last 8 days on that as well.

Please respect the value of time of customers and provide an update.

Toll free number is of no use as it says waiting time is more than 30 min and gets disconnected by itself after 5 min.

Thanks and regards,
Arvind nahata