HDFC Bank — fastag online payment deducted

I had paid by debit card by third party for fastag online and after the payment of rs 500 the page showed error pageon 29/11/2019. No communication from the bank recieved. Yet. The bank has confirmed the deduction of rs 500. The payment was done at posetoll1291683 and the txn i'd is[protected]. Kindly look into the matter as soon as possible. The customer care number for fastag always busy.