HDFC Bank — fastag purchase

Shalu janardhan

from Pune, Maharashtra

Address:

411018

I have purchased a fastag from hdfc bank.

I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 200 as the top up amount & 100 rs as insurance).. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

In the confirmation message it was stated that the fasttag application pdf is sent to my email id.

However i have still not received the applicaton pdf on the registered email id.

Also i have no update on the fastag delivery status.

There is no way to contact hdfc bank also. The tool free number doesnt work and the email bounces back.

This is very unprofessional behaviour: (

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance

Nov 21, 2019

Updated by Shalu janardhan fastag.[protected]@insolutionsglobal.com

What is the protected word?

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Comments

Shiva Holla

from Bengaluru, Karnataka

Hdfc, India's leading private lender took 500Rs for fast tag registration and there is no response or further information regarding it. And we have Dec 1 as mandatory fast tag.. What kind of loot is this? Customer care number is not working either. There is no proper escalation matrix also.