HDFC Bank — fastag purchase issues

[email protected]

Address:

121006

I have applied hdfc fastag through online and made payment of 500 inr (100 inr for fastag charges+200 for security amount + 200 as the top up amount).
The reference number of my application is hfr01045730.
I also uploaded scanned copy of rc while submitting the application.

I didn't get any email confirmation of my application and there is no way to contact hdfc fastag guys as the customer care number given is busy all the time.

I am neither able to track the status of fastag nor i am sure whether it will get delivered at my door step or not.

I have attached payment confirmation number as well as fastag reference number.

+2 photos

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2019

Updated by [email protected] But while applying for fastag it was mentioned that I will receive my fastag within 7 days now you are saying will get it in 15 days. This is totally wrong and misleading information.