HDFC Bank — fastag recharge

Address:Hyderabad, Hyderabad, Andhra Pradesh, 500047

Today on receipt of my fastag i logged into my account and to recharge the wallet with rs.500.00 through my hdfc credit card at getprepa. I also got a message from the bank that the amount that i have spent that much money. To my surprise it is not reflected in my wallet and my wallet balance is the same as it was before i recharged. This type of errors and miscommunications or wrong information is very common with this site. I have high regard to hdfc bank and this type of lapses are least expected from such a professional banker. Hope they resolve the issue at the earliest and see this thing are not repeated to much of the customers discomfort and angry.
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Comments

I have applied for fastag reference id is HFR 431132. still waiting for f dispatch details regarding my fastag. please update my dispatch details.
I have applied for fast tag on 30th Nov 2019 but i have not got any update from them.none of their number is working .

UPDATE: FASTag application HFR794262 was successful.

I have uploaded my Adhar card and copy of RC online. I was bug fan of HDFC but this kind of delay without any information is not expected.
I have applied for Fast Tag & paid through credit card Rs.500. Application No. was communicated through SMS i.e. HFR 735021 & so other communication. There is no system to check the status & even no mail ID is available. The toll free no. is always busy & not reachable. Please help
I have not received any mail From HDFC Fastag or elsewhere about my application reference No is HFR853603

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