HDFC Bank Fastag — refund of toll amount

Address:	Ahmedabad, Gujarat, 380050
Website:	hdfcbank.com/fastag

I had visited ahmedabad-vadodara express highway toll plaza on 12/08/18 but at that time the fastag line was not open so i had used normal lane and paid 155/- inr as return ticket for ahmedabad-vadodara express highwayin cash. But when i exited from the toll plaza the fastag account has been debited with rs. 105/- inr though i had not started my journey via fastag lane. On same day i had raised complain to hdfc bank fastag and they said to send mail with scanned copy of toll plaza ticket and deduction sms received from hdfc fastag. I had reminded them 100 times via email and via phone but till date they have not refunded the amount. Whenever i call customer care for this they always replied that i will receive call from their back end team but till date i had not received a single call from them neither i had received refund.