HDFC Bank — fastag registration

Address:	Bangalore, Karnataka, 560022
Website:	getprepaidcard.hdfcbank.com/fastag/index.aspx?_ga=2.174906470.573309027.1542360096-446474184.1528099

I got a timeout error when completing the ordering fastag on hdfc site. The transaction for rs.500 was done but have not got any confirmation on the application. Attached is the screen shot of the bank transaction.. pls look into this and refund the amount of rs. 500.

Even more frustrating part is this transaction was done on 23rd Sept... send email to customer care and followed up but there no response, called customer care multiple times... standard answer was we have forwarded your complain to backend team... its been one and a half months now... but no response or any update.