[Resolved] HDFC Bank — fastag sticker not received

Mukul Patil

from Baramati, Maharashtra

Address:

6 BHAGWAN PARK FIRST FLOOR, DATTAMANDIR ROAD, NASHIK ROAD, Nashik, Maharashtra, 422101

I had applied for fastag on 30th november 2019.
Application number : hfr 785885.
Customer id:[protected].
I have not received the sticker as yet.
I have to travel tomorrow on highway.
I called the customer care five day ago, got assurance that i will receive the sticker by weekend ie: 14th december 2019.
Feeling helpless as the helpline number is constantly busy.
Frustrating...

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Jan 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 15 working days

The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance