[Resolved]  HDFC Bank — fees charged for providing loan closure letter

Address:	Mumbai City, Maharashtra, 400059
Website:	www.hdfcbank.com

I had a four wheeler auto finance loan account with hdfc bank, chembur, mumbai branch. My loan account no. Is 31795338. I had repaid my full loan amount on 08.03.2018 without any default. I was told by the bank that i will receive my loan closure letter after 3 months that time. After waiting for around 5-6 months when i didn't receive the closure letter upon enquiring the bank told me that the closure letter got returned back to them by post as it seems no one was their at my residence to collect it. So i was told by the bank that now i have to personally visit their branch & collect the closure letter in person. When i visited the branch on 14.02.2019 to collect the closure letter/noc i was told to pay rs. 500/- for issuing duplicate noc. First of all it's a blatant lie that the letter they had send got returned from my door as claimed by the bank because there were no missed you note left by any courier company or the postal department. Secondly i asked them if the original letter got returned to them then where's the question of issuing a duplicate letter is arising, they can handover me the original letter itself. But after a prolong argument as i was running out of time i paid them rs. 500/- & took the closure letter. They were initially denying to give me a receipt for the payment but after threatening them of legal action they gave me receipt bearing no. [protected]. Please look into this as i feel cheated by the bank.