HDFC Bank — Foreign Remittance

Address:

Gurgaon, Haryana, 122018

Dear Sir,

We want to lodge strong complaint against Ms. Awanita - her mobile number [protected], who did not credit the foreign remittance which came to our accounts on Thursday morning - 28th June, 2017

With lots of follow up with Scotia Bank Canada, my both sons Kushall K Mehta and Harshall M Mehta, managed to have wire transfer of funds to their respective account in HDFC.

Infact the money was sent to Canada through HDC bank under Student GIC account in Scotia Bank Canada.

The wire transfer of funds arrived in HDFC bank account on Thursday morning i.e. June 29, 2017. The respective amount was 4000 CAD in Kushall's account and 7000 CAD in Harshall's account.

Initially she did not transfer on 29th June and then she called up on 30th June to assure that funds will be credited on 30th. Again she did not credit on 30th as well.

On Saturday - 1st July, when we enquired, she mentioned that it will be credited on Monday - 3rd July, 2017. We complaint the matter to branch manager Mr. Aakash Chawla, who explained that Saturday first July Forex is closed. We respected his inputs but questioned him also thatwhy she did not do on Thursady morning.

In our opinion, she did not do it deliberately, if she would have done it on 28th June - Thursday, it would have improved the average monthly balance. As the bank gives quartely interest on 30th June, she evaded the transfer for gaining interest cahrges. She looked after the interest of bank and did not look after the interest of customer.

We felt very bad her selfish motive and we also put to heavy losses as we could not meet other obligations of financial committments for which this wire transfer was initiated on urgent basis. The Scotia Bank Canada was very supported and accepted our request as assured that funds will be in our account on Thursday morning (we have written confirmation from them) but we did not know that HDFC Bank employee will do these dirty tricks and made the customer to suffer.

We recommend a very strong action against her so that other customers should not suffer and we also seek damages for delay on crediting the funds to our respective HDFC account.

Thanking you,

Mahender Mehta
[protected]
Father of Kushall K Mehta and Harshall M Mehta

We three along with my wife are customer of HDFC account holder but did not expect this cheating from HDFC Bank