[Resolved] HDFC Bank — fraud debit card transaction

Deepi Patidar

from Delhi, Delhi

Address:

80 Anson Road #38-00 Fuji Xerox Tower Singapore 079907

Hello experts,

I am a customer of hdfc bank holding an saving account from 2018. I am using my card for my daily transaction through atm or online banking. Today (28 may, 2019) while checking my bank statement online i have noticed that somehow my 7400.00 has been deducted from my account and i received an sms for same. Statement shows that money has been deducted from my account at google * future tech, even when card is with me all the time. And i was home (Indore) and for work (Crystal it park indore) on same day. That means somebody using my card details to access my account. Even i didn't received otp for the transaction.

I need your advise how to track this issue, can it be bank fault or its a 3 party fraud or its a mistake by bank. I have already logged complaint to hdfc bank. How may i claim my money back?

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Jun 29, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 29, 2019

HDFC Bank Customer Care's response Dear Customer,

We understand that have raised your concerns with our Phonebanking Team and same is logged vide Docket Number: MUMP[protected]. The matter is currently under investigation and our Phonebanking Team will contact you within 7 working days to update you on the status of the same. We request your patience in the interim.

-Nadia
HDFC Bank Customer Assistance