[Resolved] HDFC Bank — Fraud transaction - hdfc | |||||
Dear sir, This is to bring to your notice that i, rajkumari, am a card holder of hdfc bank. Date, 12/07/2017, 07.37 pm my card was used for rs. 68336.91 inr without my notice/otp. The followings are the details of the credit card: Card issued to: rajkumari Card no. Details: xxxx-xxxx-xxxx-7768 Card type: diners Merchant name - germanwings I received sms alert, email that rs. 68336.91 inr amount has been debited from my credit card. I called customer care (Within 1 hr), and asked them to cancel because i haven't done this transaction, bank executive Told me that transaction has been approved from our side. Next process is you need to fill dispute form after that we will investigate and get back to you. I asked bank executive to write complain but they told me that we dont have athority. Please email your complain 'customerservices. [protected]@hdfcbank.com'. We are blocking your card from here. I have filled 'dispute form' and send to hdfc bank within 3, 4 hour and send email to hdfc (Riskcontrol. [protected]@hdfcbank.com, customerservices. [protected]@hdfcbank.com) but didn't get any reply/any action from bank. I have also registered my complain in cyber cell office noida. Request you to acknowledge this matter and do the needful at the earliest. I’m willing to extend my full cooperation to all concerned authorities for this matter. Thanks Rajkumari Mob:[protected] Was this information helpful? | |||||
Aug 19, 2017 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Jul 10, 2017 Selvarajlaxman Raj's response plese send my statement of A/c no.34868619
Verified Support Jul 18, 2017 HDFC Bank Customer Care's response Dear Customer, We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected]. -Manoj HDFC Bank Customer assistance | |||||
 5 Comments | |||||
Comments
Statement og my A/c no 34868619
Dear Sir /Mam,
This is in reference to fraud transaction in my account
Of Rs. 75000. Today i was aware about this issue through a msg on my registered number. Kindly look and matter and take necessary action to refund my amount at earliest. Also these transaction were done using ATM card but the original ATM card is under my custody. How these can happen??
Is this is case of duplicate ATM??
If yes then bank has to refund this is amount on immediate basis. As this is a responsibility of bank to secure bank balance of a account hold
Regards,
Lalit
This is in reference to fraud transaction in my account
Of Rs. 75000. Today i was aware about this issue through a msg on my registered number. Kindly look and matter and take necessary action to refund my amount at earliest. Also these transaction were done using ATM card but the original ATM card is under my custody. How these can happen??
Is this is case of duplicate ATM??
If yes then bank has to refund this is amount on immediate basis. As this is a responsibility of bank to secure bank balance of a account hold
Regards,
Lalit
his is a responsibility of bank to secure bank balance of a account hold, reverse my amount.
this is a responsibility of bank to secure bank balance of a account hold
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