[Resolved] HDFC Bank — fraudulent transaction

subhrajit1

from Ranchi, Jharkhand

Address:

Ranchi, Jharkhand, 834008

Today (15oct 17) i got a call in disguise from hdfc people (Around 2pm) they asked about my debit card which needs to be upgraded. Though i didn't discolse then pin, before i could understand 2 transaction took place from payumoney and some one in the name of sandeep kumar was credited twice the amount of inr 9021/-. A total of 18042 was deducted from the account i have informed customer care and payumoney about this. Transaction id of[protected] and[protected] is requested to block at payumoney. Tomorrow i will visit the branch.
I found the debit card is deactivated now! No clue on who did this?? I didn't directly ask hdfc customer care to block, they told me to visit branch as soon as possible.

Please let us know, what are the chances that i get my money back? And how long it will take to settle.

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Nov 21, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2017

HDFC Bank Customer Care's response Dear Customer,

Please mail us at [protected]@hdfcbank.com from your registered email id along with your a/c details, card details, transaction details and call details for further investigation.

-Bejoy
HDFC Bank Customer Assistance