HDFC Bank — free fastag with hdfc credit card- false promises

HDFC Bank — free fastag with hdfc credit card- false promises

M Mahadev Shekhawat from Noida, Uttar Pradesh

HDFC promised that they will issue fastag for free if HDFC Regalia First Credit card is taken by me. I myself selected the option of fastag in the form and provided them with RC photocopy. HDFC approved the credit card application and sent that to me via courier, they said fastag would be delivered in the same envelope. But there was no fastag, only the credit card. Now sales team says talk to customer care, customer care says talk to credit card department, but for a month I am unable to connect to credit card dept. I even visited the HDFC branch(KG Marg, Cp, Delhi) and they said that they cant help. HDFC is doing false promises to increase its credit card sales. Application Number : 19L[protected]N1 Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 26, 2019 HDFC Bank Customer Care's response Dear Customer, We are fully sensitized to your feedback and assure you that same has been shared with the concerned as appropriate. Click on https://bit.ly/2Lzhyn3 to enable us to review and assist you accordingly. Please mention reference number TT[protected] for us to promptly respond to you via e-mail. -Nadia HDFC Bank Customer Assistance Dec 27, 2019 Updated by Mahadev Shekhawat I don't have any reference/complaint number, hence it is not allowing me to post the details on above shared link. Additionally on the same page it says if you do not have complaint number click here, after clicking on that link, I am routed to another hdfc page where there are options in drop down list and does not match my problem.
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