[Resolved] HDFC Bank — hampered my financial reputation

rk72

Address:

Mumbai City, Maharashtra

I went croma retail, oberio mall on 23.02.2020 to buy something. I went to financial desk to get it financed. From the first minute, i kept telling the hdfc bank guy to not login for the loan. He assured that he was just checking my cebil score & there has no login occurred. I somehow happened to see his screen which showed that he had logged in. I was cheated by hdfc & then given false hopes by croma officials (Ones in white shirt seen in video) that they will call hdfc tomorrow & try getting it sorted, means get the 2 points of my credit score back which lost as the hdfc guy logged in. I was then told that the hdfc bank guy is asked to leave, but then i found him in the room inside croma (Guy in red t-shirt). Hdfc with croma, together hampered my financial reputation.

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Apr 3, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected]
along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance