[Resolved] HDFC Bank — haven't received fastag

Pankaj39

from Jodhpur, Rajasthan

Address:

Jaipur, Rajasthan, 302004

I haven't received the fastag rfid sticker pdf on registered mail / hard copy yet.

It's been more than 10 days my fastag got activated which was informed through a mail sent by hdfc bank.

I applied for the same on dec 8, 2019, application number is hfr955100 & paid rs. 500/-

Their customer care number [protected] is always busy, hence useless.

Either send the rfid tag asap or please refund money i paid.

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Jan 31, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag within 15 working days for wallet ID creation

The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

For any further assistance you may write to us @ escalations.[protected]@1pay.in or call customer care @[protected]

-Nadia
HDFC Bank Customer Assistance