[Resolved]  HDFC Bank — hdfc bank 5000 rs. payzapp amount still not refunded

Address:New Delhi, Delhi, 110059

My payzapp mobile no: [protected]. I have done transactions on[protected] to my credit card to the payzapp wallet. Money deducted from my credit card and not reflected to the payzapp wallet.

I am trying to call customer care but always getting busy.

Here is the my transaction details:

Your icici bank credit card xxxx4001 has been used for a transaction of inr 5, 000.00 at payzapp (August 04, 2017; 09:58:50 hrs.). Available credit balance on your card is rs. 17, 308.25 and total credit limit is rs. 69, 000.00.

Please make them to refund my money asap.

Regards
Roshan mishra
[protected]
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Aug 10, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2017
HDFC Bank Customer Care's response
Dear Customer,

We understand that you had initiated load transaction of Rs.5000/- on[protected], and the same was refunded to your account on[protected]. The refund details are given below.

Transaction Type :Refund
Refund Time : 09-Aug-2017 20:59:38
Amount : 5000.00
Acquiring Reference Number :74799207216000980527023
Card Number : 4375 xxxx xxxx 4001

-Bejoy
HDFC Bank Customer Assistance
Complaint comments 

Comments

My name is Sandeep R. Medh. Account No. is [protected]. Send me new cheque book, my old book if finished. please urgent process.

My Phone no is [protected]

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