[Resolved] HDFC Bank — HDFC BANK A/c And Credit card Fraud by HDFC BANK | |||
I am having a current account in Hdfc Bank indore Branch. As I am continuously facing so many issues with bank and when i talk to the phone banker they are not able to solve my problem and even not able to reply properly. recently HDFC Bank Debit my a/c with INR 3000 without my permission on 21 Nov 2013 and mentioned cash withdraw.how a bank can withdraw a cash from my a/c without my permission when called to phone banker for the same so they are not able to justify the reason that why they have done a withdraw of 3000 from my A/c.How some one can withdraw cash amount from my A/c. Another issue is that 4 month back HDFC has given me a credit card but after that they have not given me the credit card bill and PIN also. I called so many times to phone banker for the billing statement and PIN so that i can know the billing amount and can pay the same but after requesting more that 5 times they have provide me the duplicate statement.after providing me the statement i paid the full amount but in next month bill they have charged so many late fees and finance charges and told me that it is because of late payment.I want to make one thing very clear that it is not a late payment from my side.If you are not able to provide me the statement and bill how some one can pay the amount without any statement and bill.HDFC bank should check that how many time i have requested for duplicate statement if they are not able to provide me bill on time than its not my mistake. total fraud done by bank, not expected with this level of bank.I am waiting to complete 30 day than i will complaint the same in RBI. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
i have allready mailed to many times to customerservices.[protected]@hdfcbank.com> but no satisfactory result found.
if you want to justify the reason than justify it here only
<customerservices.[protected]@hdfcbank.com
Dear Mr.Tyagi,
This is with reference to your e-mail regarding the charges levied on your HDFC Bank International Credit Card.
We understand your concerns regarding the charges levied on your card account. We wish to inform that in the event of non receipt of payment, delayed payment or payment less than the minimum amount due the applicable late payment charges will be levied on the card account. Further the finance charges would be levied to the card account in case of part payment/payment less than the Total amount due is effected on the card account.
We sincerely regret our inability to reverse the charges and the same stands payable. We request you to effect complete payment towards your total amount due to avoid further levy of charges.
Kindly note the query reference number for this e-mail:[protected]
In-case you seek further assistance or clarification, please feel free to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL.
http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no
In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer Mr. Manoj Prem at HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai – 600041 or E-mail at grievance.[protected]@hdfcbank.com. Alternatively, you can call our grievance cell at Tel:[protected].
Assuring you of our best service at all times.
Regards,
Charles Anandraj
Officer, Credit Cards Correspondence
.
Dear Mr.Tyagi,
This is with reference to your e-mail regarding the charges levied on your HDFC Bank International Credit Card.
We understand your concerns regarding the charges levied on your card account. We wish to inform that in the event of non receipt of payment, delayed payment or payment less than the minimum amount due the applicable late payment charges will be levied on the card account. Further the finance charges would be levied to the card account in case of part payment/payment less than the Total amount due is effected on the card account.
We sincerely regret our inability to reverse the charges and the same stands payable. We request you to effect complete payment towards your total amount due to avoid further levy of charges.
Kindly note the query reference number for this e-mail:[protected]
In-case you seek further assistance or clarification, please feel free to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL.
http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no
In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer Mr. Manoj Prem at HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai – 600041 or E-mail at grievance.[protected]@hdfcbank.com. Alternatively, you can call our grievance cell at Tel:[protected].
Assuring you of our best service at all times.
Regards,
Charles Anandraj
Officer, Credit Cards Correspondence
.
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Regret the inconvenience caused to you from our end. I request you to write to us at [protected]@hdfcbank.com from your registered email address with your account and card details, contact details, complete detail of the issue that you are facing along with reference ID TTUOO[protected]
in the subject line. Will check and get back to you.
Anay
HDFC Bank Customer Assistance.