[Resolved]  HDFC Bank — hdfc bank - atm fraud case: loss of rs 1 lakh (hdfc complaint no.:[protected]

Address:

Bangalore, Karnataka

Dear sir/madam

I am hdfc nri customer with a/c number ending xxx5192 and between 16th august to 20th august 2018 someone in chittur & bangalore atms withdrawn rs 100, 000/- from my bank account using debit card ending with 8536 without my authorization.
During that transaction time, i was in mangalore and debit card was with me. I have not received any sms for these unauthorized transactions. When i come to know about this i have reported the bank and police station immediately.
Bangalore cyber police complaint number: case crime number xxx35/2018

Hdfc bank complaint number: atm fraud case complaint no.:[protected] &08101711

I have following up with hdfc from last 7 months about this financial loss due to bank not giving adequate security to my account. Every time bank giving general reply saying pin is compromised which is not the truth in my case. Police mentioned initially it may be a skimming case.
Hdfc unable to justify me :
• why they did not sent sms for these cases.
• although i requested atm footage 7 months back, still they did not provide.
• on november mid they agreed to refund the entire amount and suddenly after a month refused without giving valid reason/justification for the denial.
• they could not answer in case of pin compromise how with 1 card 2 simultaneous transactions happened at a distance of 350 km atms.
Hdfc without doing the real investigation, just giving the general reply to my request and harassing me mentally on top of my financial loss by their security lapse.

I am now the only way to contact rbi and consumer court, media and government authorities for getting the justice.
Being a private bank hdfc is not bothered about customer loss, pain and not even take the needed action to find the culprit.

Las try here to contact hdfc for sensible action on my complaint.

Regards
Raj alva