HDFC Bank — hdfc bank cashback of 10000 not credited for buying macbook pro

Address:

560037

I purchased a mac book pro under hdfc easy emi offer. As per the offer a cashback of 10000 was supposed to be credited within the 90 days of purchase.
Its been 8 months and the cashback is not credited.

I have purchased the macbook from reliance digital, phoenix mall, bangalore.

The hdfc finance person obulish who sits in the reliance digital office keeps on saying that i ll get it next month and today it has been almost 8 months, His manger deepankar also assured me that I ll be getting the cashback this month for sure but the amount is not credited.This case is not only with me but with thousands of customer.
I am irritated with this unprofessional behavior from HDFC, Even the customer care is constantly repeating that the ticket is in progress past 1 month.
I dont know whom else to contact to get my issue resolved because the easy emi guys are surely not helping out.

Please don't cheat people of their money and stick to your terms and condition.

date of purchase :27 /1/2018
Store : reliance digital, phoenix mall, bengeluru

News article:
http://www.zeebiz.com/companies/news-hdfc-bank-announces-cashback-offer-up-to-rs...⇄
n a bid to boost the usage of debit and credit card services, the HDFC Bank has announced cash back offers on various Apple Inc products.

According to the bank website, the offer includes a cash back o[censored]p to Rs 10, 000 on iPhones, MacBook models and nearly Rs 5, 000 cashback is also being provided on iPad and Apple watches.

The offer is valid on EMI transactions for both HDFC credit and debit card services. One can avail the cashback offer on Apple products from January 1 to March 11, 2018.