HDFC Bank — hdfc bank credit card one assist mfee

Address:

523357

Hello,
I have pathetic experience with hdfc bank solitaire credit card.
First they told me that there is no annual fee when i had telephonic conversation with me. Then they debited rs.590 as annual membership fee in july 2018. Next comes the highlight of the episode.
During september 2018, they have deducted a sum of rs.1899 with a description 'one assist mfee'. I have no idea how this was happened. Due to some health issues i could not check the statement. During this time, some one called me for credit card bill payment. I was surprised by this call and told them that i didnt even activate my credit card. I asked them for details of transactions i have done. They just wanted me to pay the bill. I told my father to visit the branch for information. They just told that it was some insurance and there is no help from bank end. How can hdfc expect me to pay bill without proper explanation? But they want my father to pay the bill for some unwanted transaction.

Just recently i have seen my last 4 months statement. After deducting this amount, they have started debiting rs.540 as late fee. Without using the card, there is an outstanding bill of rs.4818. Who is responsible to pay this bill?

I didnt use my credit card till now after card issued. I never wanted one assist mfee service. For this transaction they are charging late fee. I want you to payback all the charges that were effected on my card. Iam not demanding unlawfully. You failed to explain me about the transaction done without my knowledge and keep sending statements with late fee charges.

Kindly do the needful. Thank you.