[Resolved]  HDFC Bank — hdfc bank customer care ivr system

Address:

New Delhi, Delhi

HDFC Bank customer care IVR system is so difficult and pathetic that getting connected to a representative to explain your problem is like penetrating a high-security red alert zone where you will have to go through almost endless points of checking and still no surety that you will reach to your destination. :)
I am confused if you have put in place such a great service to help your customers or to torture them.
What is the problem if a customer will get access to a representative in just one or two click/tap?
You can believe that you have implemented a great IVR system but for us, this system is- time-consuming, torturing, leading to frustration, and it is not creating any value to us at all.
Salute to your teams for implementing such a system that creates little or no value to us but increase our BP, anger, and frustrations. :)