[Resolved]  HDFC Bank — hdfc bank fastag no response from bank / pathetic service

Address:560098

Dear team,
I had applied for the fastag from hdfc online on 2nd dec 2019. I got acknowledgment saying your fastag is activated and issues with customer id and wallet id. I received message for the same. But i have not received fastag itself. I tried to reach toll free number[protected] but no response its not working also. I tried to follow with my relationship manager but she is also not responding. Its going into virtual rm.

My account has already been deducted with the fees and other charges.

It is hard to believe that such a reputed bank having such a lousy service. Their numbers don't work. And they are also not worried about the updating the status of the application.
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Jan 18, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 16, 2019
HDFC Bank Customer Care's response
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance
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