[Resolved]  HDFC Bank — hdfc bank fastag not delivered

Address:560024

Applied for hdfc fastag on 25th november 2019 and still no update from hdfc. Got an email with wallet details but card is not yet received. Its been more than 15 days. Toll free number is always busy. No option to check status. No email address. No updates from bank. Went to nearby bank and they are asking to call the toll free number. Not sure what to do.

Application number - hfr542245
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Jan 12, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 11, 2019
HDFC Bank Customer Care's response
Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance
Verified Support
Dec 12, 2019
HDFC Bank Customer Care's response
Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. For any further assistance, you may call on or call on[protected]. Note:- Dispatch details of the TAG will be shared with you through SMS.

-Zubin
HDFC Bank Customer Assistance
Complaint comments 

Comments

Hello,
I have applied for Fastag through your bank for two vehicles of mine but have received only one.

My details are as follows;
Name- Naseem Anjum Majid
Customer ID[protected]
Wallet ID- [protected]
Car Regn No- KA01MG4246
Hi, i have applied for fastag on hidfc website on 30-Nov-19.But i won't received any confirmation email or welcome kit.My reference application ID is:HFR788307.Kindly check and response ASP
I have applied for 2 fstag application number is hfr807177, as per the message i must have received an email and call from representative but till now there is no update i have not received anything the number provided is always busy
I applied for fasttag using HDFCBank facility on 12th Nov 2019 and the Application no is HFR363635. They charged me Rs. 500 and it was deducted from my account. After that there sis no update on my Tag. It is taking too much time for HDFC to issue the Tag. When will my tag will be shipped. Many banks are giving the Tag on the same day.
Sir
My wallet id is:[protected]

Customer id:[protected]

In need to add my vehicle no TN39CA4777 in my wallet so please update it I had sent attachments of RC copy

Thanks

Sir my loan account no.48856907 my mob.no
[protected] ARIF HUSSAIN stelment my
loan
I have applied Fastag application on 30th November and application number is HFR809351.

There is no update on my application and not received any PDF copy of receipt. Customer care number is not working. Very poor service from HDFC and dissatisfied.
Hi I have applied fastag 20 days back till now, i have no information about it, Customer care call not getting connected, Even i have visited bank 3 times, they have simply denied, go to customer care we have no information about fastag.

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