HDFC Bank — hdfc bank: fastag not delivered even after 13 working days

Address:

560103

Applied for fastag on 29-nov. During registration it was mentioned that it will be delivered in 7 working days.

Got sms with following details on dec-5
Wallet id: [protected]
Customer id (For fastag):[protected]

Dec-16 today, and still fastag is not received. Customer care does not give any clear view of whether fastag is dispatched or not and any date by when it might be delivered. Thinking of moving away from hdfc for all aspects such as salaried account/ credit cards etc. India's no.1 bank should have handled this better