[Resolved] HDFC Bank — hdfc bank hdfc fastag payment issue: session timeout error screen appears and amount deducted

Sreecharan Dappili

from Bengaluru, Karnataka

Address:

560100

Hi,

I was trying to apply for hdfc fastag on 28-nov 2019.

After i was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

I tried 2 times, both the times the amount got deducted and error displayed on the screen. 1000 rs deducted.

I called on the hdfc fastag helpline number. But there is not proper option to speak directly to customer care executive.

This is very bad experience from reputed bank. If they are not able to manage web page properly why they should provide an online option to get fastag.

Etoll1291683

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Dec 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Comments

Sreecharan Dappili

from Bengaluru, Karnataka

I have Called to HDFC Fastag customer care, it always engages. After getting a ring executive will not pick for 3 to 4 mins. after fortunate connection. i spoke to the executive and explained the issue. he suggested to email to fastag.[protected]@insolutionsglobal.com. did not get any response from HDFC fastag team yet. below is the information i have shared with them

####################
Hi,

This is regarding fastag. I have applied fastag from HDFC bank portal on 28-Nov-2019.
2 times I have attempted and both the times after I filled all the mandatory details, during payment I have an error from website saying “Session timeout, please try after sometime”

Transaction 1:[protected]:10:11:29
Transaction 2:[protected]:10:20:34

Money has been deducted from my credit card, I did not see any refund back in my statement after 5 days also.
Please refer snapshot of transaction updates from HDFC Bank credit card statement and SMS details. Can you please refund the amount back to my card.

Thanks,
Sreecharan
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