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HDFC Bank — hdfc bank offer 10% cashback not received

Ade a purchase for inr 23, 255 on louis phillipe store on 23 june, 2019. Promotion for 10% cashabck on hdfc bank credit card was going on during that period. I made the purchase with my hdfc credit card but still i am waiting for my cashback. Tried getting touch with hdfc bank customer care and they are asking for the sms or email for th offer.

The offer was in-store so i don't have any sms or email for that, seems like they are just trying to avoid my case
Everytime am getting different reasons for my complain
This is ridiculous i called so many times now they say am not eligible cant they say this at first and why am not eligible they dont even know reason
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 30, 2019
HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the last four digits of your Credit Card No., along with the registered mobile number & email ID for further assistance. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
Dec 30, 2019
Updated by jayaduseja 2445 - last 4 digits
[protected]
[protected]@gmail.com
Jan 01, 2020
Updated by jayaduseja Its asking me some refernce bumber i dont have one- if i click on link it takes me to fresh page of raising a complain - i have already mentioned my complaint but ut says please enter valid number
Jan 02, 2020
Updated by jayaduseja Not able to submit hdfc complaint referancr number
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Comments

Sir, Maine Ac purchase kiye the Hdfc s loan hua. June 2020 m PR aj tk 10% cash back nahi aayaa 90 din pura ho gye ab loan emi Bhi puri Nikle gyeee h .
Register no - [protected]

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