[Resolved] HDFC Bank — hdfc credit card | |
Hi i am holding account for 10 year with hdfc and the recent issues gave me so much mental pressure and stress from the bank. Currently i am in us and i came to vacation to india on jan 21. I had plans o[censored]sing my hdfc credit card. Movement i came they said new card needs to be used and they sent the new card but no pin was recieved. So when i wanted to set pin it asked otp in mobile no. As old mobile no it didnt exists, i want to bank for alternate way but they didnt help me they said only way i can do is update my mobile no. Wheni checked shalli update with my mobile no they said yes. Then i gave phone number change form and told it ll take 15 days. When i called on 16 th day they told international number can be updated so they can send physical pin. After the physical pin recieved i had issue everytime it was incorrect pin and everytime when i call customer they gave false information and till now i am unable to use my credit and vacation was over.. It caused me lot of financial crisis.. I hope you take necessary actions for my loss and you can contact me +1 [protected] for more details. Was this information helpful? | |
Apr 3, 2019 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Feb 26, 2019 HDFC Bank Customer Care's response Dear Customer, Let us look into it for you. Please share with us the last four digits of your Card No. with registered contact, email ID info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail. -Manoj HDFC Bank Customer Assistance | |
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I used HDFC debit card.