[Resolved]  HDFC Bank — Hdfc credit card scam : existing free credit card upgrade to paid regalia card and charge membership fees

Address:	Bangalore, Karnataka, 562114
Website:	hdfcbank.com

My credit card number ending 5263 is a regalia card. Membership fees of 2862/- was charged in feb 14, 2016 which went unnoticed and now again on feb, 14, 2017, an amount of 2875/- has been charged.

I have not signed in any application nor i have accepted through any other medium with hdfc bank to issue a paid regalia card. The bank has issued by themselves a paid card in leu of a free world card ending 6164 earlier and now i am being looted membership fees.

I have been trying to revert the membership fees for both the years charged with the bank. Regarding the same i spoke to deepti supposed to be supervisor/ manager of hdfc credit card customer care and she opened a complaint # [protected] and soon closed the same without satisfactory response. She however said though the complaint is closed she will still follow up with the back end team and provide resolution for the same. No response yet. I send an email to [protected]@hdfcbank.com and no satisfactory response. They simply say regalia card is a paid card and membership fees have to be paid. However, they dont seem have any prood that i requested for regalia card which i never did.

However, hdfc bank credit card division is running this scam o[censored]pgrading free cards to paid cards and charging membership fees without informing customers. I request consumer complaints forum to take this forward so that others dont fall into this scam.

I am reachable at kamalanathan. [protected]@gmail.com or +91 [protected] for any queries