[Resolved] Hdfc Bank — hdfc credit card transaction

 
1 Review
Bangalore North, Karnataka, India
 Nanda1977 on Mar 30, 2019
For the past number of years i had a very good relation with the hdfc bank. I am holding a saving account, credit card as well as demat account. I am satisfied with the service provided by the bank. Anywhere i go there is always an hdfc bank atm and i know that despite not visiting the bank in a long time i never felt like a stranger with hdfc. I always trusted your executives opinion while making purchases in mutual funds or taking any other product. – trust is what i had with this bank. Until now. On january 09 2019 unfortunately i had taken membership with the country vacation. The executive had informed that if i use my hdfc bank credit card i will get a 36 months interest free emi. I swiped my hdfc bank credit card for rs.153800.00 dated 09-jan-2019 at m/s country club hospitali bangalore. On the same day i did some research and realized they do all fake promises, so i requested for refund as per their agreement within 10days of cooling period amount will be refunded.
A couple of days later when nothing that they promised had manifested i searched for credibility of this club and was surprised with such a low rating. One of the reasons why i have taken this membership is due to the tie up with hdfc bank. I trusted that hdfc bank has done its due diligence. Unfortunately a lit late in the day now i understood that a portion of the money from this sort of fraudulent transaction is given to the bank by this club. Before hdfc bank contradict my statement request you to read the 25 point in the http:/consumergrievance.com/icrpc.org. Success3. Htm. You are forced by the consumer forum to take back the edc machine from the country vacation due to numerous complaints. Then how did you start patronizing and trusting them again. A case in the point about the fraudential activities of country vacation: http:/articles. Timesofindia. Indiatimes.com/[protected]/hyderabad/28020755_1_ccs-fake-documents-central-crime... it’s really hard to believe that hdfc bank is so blind as not to see the illegal transactions. I hold the bank responsible for my financial losses and wanted the bank to get back my money.
Complaint marked as Resolved May 2, 2019

Complaint Status


[Mar 31, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response, Mar 31, 2019
Dear Customer,

Let us look into it for you. Please share your Card No. with registered contact info, transaction details & the complete issue on [email protected] Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance
Updated by Nanda1977, Mar 31, 2019
I had raised disputed transaction on 10th Jan'2019 to hold the payment, but I didn't see any attempt made by HDFC CC division. Please review my disputed transaction you will understand everything. No Progress is made till now.
Updated by Nanda1977, Apr 24, 2019
Can I see any progress happening on this issue, when is the expected date or when the investigation will get over. As the mail I see 50 working days it be closed the issue.
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    Customer satisfaction rating
    54%
    Complaints
    15798
    Pending
    1805
    Resolved
    8040
    phone
    +91 22 6160 6161
    +91 22 2498 8484
    location
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    Hdfc Bank - hdfc credit card transaction