HDFC Bank — hdfc fastag application

Sovik Sarkar

from Kolkata, West Bengal

Address:

Madhyamgram, 700129

Dear sir/madam,

Today morning (30.11.2019) i have applied for hdfc fastag. I have paid the amount of rs. 500 while applying for the same. After i made the payment, the application number was generated and it was stated that i should be getting the application pdf will be sent to my personalized email id, but i did not receive any mail at all till now.
My fastag application reference number is hfr795219, attached the snapshot of the screen i received after making the payment.

Kindly look into this and please let me know in case of any additional information if required.

+1 photos

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

HDFC Bank Customer Care's response Dear Customer,

You will receive the Fastag within 5-7 working days from the date of application. Our team will send dispatch details via SMS once the tag is dispatched. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Zubin
HDFC Bank Customer Assistance

Dec 14, 2019

Updated by Sovik Sarkar Hi Team,

I regret to write this email over some pathetic service provided by HDFC Fastag team for past few weeks.

First of all, the toll free number[protected] never gets attended by anybody or left in "busy" status. This is the only communication stated and not available forever.

Secondly, I applied for Fastag from HDFC on 30th November, well earlier to the deadline due to my everyday travelling on the toll based roads. A week after I got my customer ID and Wallet id through an sms saying that the Fastag has been issued successfully. But thereafter no communication at all.
I was supposed to get the Fastag physical copy within 5-7 days from my application as per the "Norms" says. Now it has been 15 days I got nothing at all.

I am furnishing below my details:

Fastag Application ID: HFR795219
Fastag Customer ID:[protected]
Wallet ID: [protected]

For your information, I have a relation with HDFC bank for almost a decade now and I maintain my classic salary account as well. This is not a service I was supposed to receive as a valued customer.
Kindly escalate the matter as I am in urgent need of the Fastag, facing daily harassment due to this.

I will be happy to share any additional information if needed, just I need this to be resolved asap.

Regards,
Sovik Sarkar