HDFC Bank — hdfc fastag application not successful

rajac22

from Mumbai, Maharashtra

Address:

600129

Hi,
I was trying to apply for hdfc fastag on nov 28, 2019. As i have a savings account in hdfc since 2010, i thought of availing the hdfc fastag facility.

I wanted fastag for two of my personal vehicles so total amount to pay was shown as rs.500

After i was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

However, amount of rs 500 was deducted from my savings account.
I am not sure if my request was successfully put.

I forgot to not down the application number. Tried toll free number many times and it is busy always

My vechile number: tn06h7885

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Nov 28, 2019

Updated by rajac22 Hi Any,

Thanks for your Quick Reply. I could not read the complete email address.its shows like "fastag.[protected]@insolutionsglobal.com"

Please provide the Correct email and phone number to reach.

Thanks,
Raja